Support

Help with the app

If something is not working, or you are not sure what the app is doing, write to hello@habibistay.app or use our contact form. It helps if you tell us which iPhone you have and what you were trying to do.

Many questions are already answered on our questions page, including whether Habibi Stay is free, whether strangers can find your home, and what happens if you say no to someone.

Your account

Habibi Stay accounts are created in the app by verifying a phone number. There is no invitation, no application, and nobody has to approve you.

To delete your account, open Habibi Stay and go to Settings → Privacy and account → Delete account. The account deletion page explains exactly what that removes and what is kept. If you cannot open the app, write to privacy@habibistay.app.

Privacy and your information

For anything to do with your personal information, including asking what we hold or asking us to delete it, write to privacy@habibistay.app.

Our privacy policy says what we collect, privacy choices lists what you can control, and non-user phone removal is for people who do not have an account.

Safety

If you are worried about someone's behaviour on Habibi Stay, you can report and block them inside the app, on the screen where the request appears. For anything that needs a person, write to safety@habibistay.app.

If someone is in immediate danger, contact your local emergency services first. We cannot help with an emergency in progress.

What we cannot do from here

This website is not connected to the app. We cannot look up a member, pass a message to someone, arrange a stay, or change anything in your account on your behalf. Those all happen in the app, by you.